FinexoraPay
Privacy Policy
Last updated: 27 October 2026
1. Who we are
Finexora Pay ("we", "us") provides a custodial crypto wallet and exchange service at wallet.sarafsho.online and in the Finexora Pay Android app.
2. Information we collect
- Account data: e-mail address, username and a hashed password.
- Identity data (when you sign up or verify your account): full name, date of birth, nationality, country of birth, address, phone number, identity documents and photos you upload, and a selfie (a photo of your face, taken with your camera or chosen by you) used only to check that the document is yours.
- Transaction data: deposits, withdrawals, trades, internal transfers, wallet addresses and balances.
- Technical data: IP address, device and browser type, and security logs such as sign-in events.
- Support data: messages you send us in support tickets.
3. How we use it
- To create and run your account and process your transactions.
- To verify identity and comply with anti-money-laundering and sanctions rules.
- To protect accounts and detect fraud or abuse.
- To answer support requests and send you service messages.
We do not sell your personal data and we do not use it for third-party advertising.
4. Sharing
We share data only with service providers needed to run the service (for example hosting, e-mail and blockchain network access) and when the law or a competent authority requires it. Blockchain transactions are public by nature and cannot be erased.
5. Security
Data is sent over encrypted connections. Passwords are stored hashed, two-factor authentication is available, and staff access is limited by role and logged.
6. Retention and deletion
We keep data while your account is active and for as long as the law requires for financial and compliance records. You can ask us to correct or delete your data by opening a support ticket in your account. We will delete what we are allowed to delete.
7. Cookies and storage
We use only essential browser storage (for your session, language and theme). We do not use advertising or tracking cookies.
8. Children
The service is for adults (18+). We do not knowingly collect data from minors.
9. Changes and contact
We may update this policy and will change the date above. For any question about your data, open a support ticket from your account at wallet.sarafsho.online.